FAQs
Our frequently asked questions are regularly updated for our most common customer queries.
Orders & Shipping
How Do I Place an Order?
Browse our skincare collection, select your desired products, and add them to your cart. Follow the checkout steps to complete your purchase. You will receive a confirmation email once your order is successfully placed.
Can I Change or Cancel My Order after Placing It?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact us as soon as possible. While we cannot guarantee modifications after processing begins, we will do our best to assist you.
How Long Does Shipping Take?
Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and selected shipping option at checkout.
Do You Offer International Shipping?
Yes, we ship to selected international destinations. Shipping rates and estimated delivery times will be calculated at checkout based on your address.
Products & Skincare Routine
Are Selene Products Suitable for Sensitive Skin?
Yes, our formulations are crafted with clean, gentle ingredients designed to be safe and effective for all skin types, including sensitive skin. We recommend performing a patch test before introducing any new product to your routine.
How Should I Store My Skincare Products?
Store your products in a cool, dry place away from direct sunlight to preserve the freshness and potency of active ingredients.
Are Your Products Cruelty-Free and Clean?
Absolutely. Selene is committed to clean beauty. Our formulas are cruelty-free and created without harmful chemicals or harsh additives.
Can I Use Selene with Retinol or Vitamin C
Yes, but we recommend introducing active ingredients gradually into your routine. Always pair them with proper hydration and daily sun protection, and avoid combining multiple high-potency actives at once to prevent irritation.
Returns & Exchanges
What Is Your Return Policy?
We accept returns on unopened and unused items within 14 days of delivery. Products must be in their original packaging and condition.
How Do I Start a Return or Exchange?
To initiate a return, please contact our customer support team with your order number and details. We will guide you through the next steps.
Who Covers Return Shipping Costs?
Return shipping fees are the responsibility of the customer unless the product received was incorrect, damaged, or defective upon arrival.
How Long Does It Take to Process a Refund?
Once we receive and inspect your returned items, your refund will be processed back to your original payment method within 5–7 business days.
